WhatsApp Governance gets ₹100 crore boost in 2026-2027 Budget
GS2Polity · Governance · IR· e-Governance & citizen services· Prelims·
Why in news
The State government allocated ₹100 crore in the 2026-2027 Budget to the Real Time Governance Society to expand the Mana Mitra WhatsApp Governance initiative.
Background
The Mana Mitra WhatsApp Governance initiative aims to provide citizen-friendly services via WhatsApp. It currently enables over 500 services and has a target to deliver up to 1,000 services in the coming year.
Facts for Prelims
- Fact₹100 crore allocated to Real Time Governance Society in 2026-2027 Budget
- FactMana Mitra platform currently enables over 500 services
- FactOutcome Budget target: 1,000 services via Mana Mitra
- BodyReal Time Governance Society is the body managing the Mana Mitra initiative
For Mains
Q. Discuss how WhatsApp-based governance models can enhance service delivery and transparency in public administration while addressing data privacy concerns.
Dimensions to cover in your answer
- Data privacy: Balancing citizen convenience with the security of personal data on third-party platforms
- Digital divide: Ensuring equitable access for rural populations with limited smartphone penetration
- Interoperability: Challenges in integrating disparate departmental databases into a unified real-time analytics framework
Keywords: e-governance · evidence-based decision making · service delivery · data integration · digital public infrastructure
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