The Central Consumer Protection Authority (CCPA) fined nine digital platforms, including Zepto
GS2Polity · Governance · IR· Transparency, accountability & RTI· Prelims + Mains·
Why in news
The Central Consumer Protection Authority (CCPA) imposed fines on nine digital platforms for employing 'dark patterns' to mislead consumers.
Background
The CCPA penalized platforms like Zepto, BookMyShow, and IndiGo for practices including drip pricing, basket sneaking, and hidden charges. Total penalties collected amounted to approximately Rs 20 lakh.
Facts for Prelims
- BodyCCPA: Central Consumer Protection Authority is the regulatory body for consumer rights in India.
- FactZepto was fined Rs 7 lakh for drip pricing and automatic membership additions.
- FactBookMyShow was flagged for 'basket sneaking' involving a pre-ticked Rs 1 donation.
- FactTotal penalties collected from the nine platforms reached Rs 20 lakh.
For Mains
Q. Discuss the challenges posed by 'dark patterns' in the digital economy and evaluate the role of the CCPA in ensuring consumer protection.
Dimensions to cover in your answer
- consumer rights violations
- regulatory hurdles in e-commerce
- technological manipulation
- way forward: stricter enforcement
Keywords: dark patterns · consumer protection · regulatory oversight · digital economy · transparency
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